Shipping policy

Shipping Policy

Effective Date: July 14, 2026

At Ratnava, we are committed to delivering your orders safely and with care. Please read our shipping policy before placing an order.

Processing Time

* All orders are processed within 7 business days after successful payment confirmation.
* Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Timeline

* Your order will be dispatched within one week of order confirmation.
* Once shipped, the delivery time depends on your location and the courier partner. Most orders are delivered within 3–7 business days after dispatch.

Order Tracking

* After your order has been shipped, you will receive a tracking ID via email, SMS, or WhatsApp (if provided) so you can track your package.

Delivery

* Please ensure that your shipping address and contact details are accurate. Ratnava is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Shipping Charges

* Shipping charges, if applicable, will be displayed during checkout before payment.

Delays

* While we strive to dispatch all orders within one week, delivery may occasionally be delayed due to unforeseen circumstances such as weather conditions, courier issues, festivals, or other events beyond our control.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support. We will be happy to assist you.